Reference

Terms & Conditions That Protect Your Account

When you open an account with erek2 tawon, you're agreeing to the terms that keep your wallet, deposits and withdrawals secure.

Account security comes firstPayment terms are transparentSupport is here to explain
erek2 tawon Terms & Conditions That Protect Your Account
QUESTIONS ABOUT TERMS

How to Get Clarification on Your Agreement

Team online

Live Chat

Open our chat from the lobby menu — available 09:00 to 23:00 Indonesia time, seven days a week. Our team explains any clause or rule in your account terms within minutes.

Email Support

Send questions to [email protected]. We respond within 24 hours on weekdays with a full explanation of how terms apply to your account or payment method.

In-App Help

Tap the question mark in your account settings to see term summaries and links to full policy pages. Device paths vary — Android and iOS versions are kept in sync.

YOUR DATA & RIGHTS

How We Handle Your Information Under These Terms

Account Data Protection

Your personal information — name, phone, email, banking details — is encrypted and stored separately from your betting history. We do not sell or share your data with third parties outside payment processors and compliance partners.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your settings and prevent fraud. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without breaking account functionality.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify your identity against your account registration. This takes up to two hours on weekdays; weekend withdrawals may take until Monday.

Data Retention

We keep your account data for seven years after closure for tax and compliance reasons. You can request deletion of non-essential data by contacting support, but transaction records must be retained by law.

Account Changes & Access

You can update your email, phone and linked payment account from settings. Changes take effect immediately for email; payment method updates apply to your next deposit or withdrawal.

Policy Updates

We may update these terms. You'll receive email notice at least 14 days before major changes take effect. Continuing to use your account after the notice date means you accept the new terms.

Frequently Asked Questions About Terms & Conditions

Yes. When you complete signup and make your first deposit via DANA, OVO, GoPay or QRIS, you're accepting the full terms. You can read them in full before you confirm. If you disagree with any clause, don't complete signup — you can contact support to discuss specific rules first.

No. Opening multiple accounts violates our terms and can result in suspension of all your accounts. We detect duplicate accounts using device ID, email, phone and payment method matching. If you need a fresh account, close your existing one first.

Your account will be flagged during verification. We may suspend it pending confirmation of your legal name and date of birth. Deposits made to an unverified account may be returned to your payment method after two weeks if verification is not complete.

All withdrawals go through our automated verification system, which checks your account balance, transaction history and payment method match. Once verified, funds transfer to your DANA, OVO, GoPay or QRIS account within two business hours on weekdays.

Yes, we can close your account if you breach terms — such as using multiple accounts, manipulating games, or fraudulent deposits. You can also request closure yourself from account settings. Closed accounts retain data for seven years for legal compliance.

Contact our support team via email at [email protected] or live chat (09:00–23:00 Indonesia time). Provide your account number and reason for appeal. We review closures within 48 hours and explain our decision with reference to the specific terms clause involved.

Betting limits depend on your account age and deposit history. New accounts may have lower single-bet caps on live tables; these increase after 30 days of regular play. Specific limits are shown in each game lobby and your account restrictions page.