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Legal clarity for your account on erek2 tawon

We've built our account terms and data practices so you know exactly how your information moves, when withdrawals clear, and what happens to your account if you need…

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erek2 tawon Legal clarity for your account on erek2 tawon
REACH OUR LEGAL TEAM

How to contact us about account terms and data

Team online

Email Support

Send account, legal or data requests to [email protected]. We respond to all queries within 24 hours on business days. Include your account number and a clear description of your request.

Live Chat — Office Hours

Available 09:00–21:00 Jakarta time, Monday to Sunday. Our team can answer questions about your account terms, withdrawal verification and what data we hold. No queues after 19:00.

Account Settings — Self-Service

View your registered information, payment methods and transaction history directly in your account dashboard. Update your contact details, language preference and notification settings anytime.

HOW WE PROTECT YOU

Data security, cookies and account access on erek2 tawon

Encrypted Deposits & Withdrawals

DANA, OVO, GoPay and QRIS payments are encrypted with TLS 1.2 before they reach our servers. We don't store card numbers or full bank details — only tokenised references for future transactions.

Cookie & Session Policy

We use session cookies to keep you logged in and functional cookies to remember your language and table preferences. No third-party tracking cookies. Clear your browser cookies anytime; you'll stay logged in for up to 30 days if you choose 'Remember me'.

Account Access & Two-Step Verification

Your account is protected by a username, password and optional SMS confirmation when you log in from a new device. You control whether two-step is on; we recommend it for accounts holding a balance over Rp 5 million.

Data Retention & Deletion

We keep account data for seven years after your last activity to comply with Indonesian financial records law. Request early deletion or anonymisation anytime; we'll confirm completion within 14 days.

Dispute & Chargeback Process

If you dispute a withdrawal or report unauthorised activity, file a claim through your account dashboard or email [email protected]. We investigate within five business days and respond with findings and next steps.

Third-Party Data Sharing

We share account and transaction data only with payment processors (DANA, OVO, GoPay, QRIS operators) for settlement, and with Indonesian financial authorities if legally required. Never with advertisers or brokers.

Frequently asked questions about erek2 tawon legal terms

Request closure through Account Settings or email [email protected]. We'll freeze new deposits and game activity within one hour. Your wallet balance remains accessible for withdrawal for 30 days; after that, unclaimed funds are held in escrow for 12 months per Indonesian law. Your account data is retained for seven years.

All four payment methods connect to erek2 tawon via encrypted API tokens. We never see your full account number or PIN. Payments are settled directly between your bank and our payment processor; we store only a reference token for your next deposit. Ask your bank to confirm the transaction if you're unsure.

Yes. Email [email protected] with 'Data Subject Access Request' in the subject line, include your account number and photo ID. We'll provide a full download of your account history, identity records and payment data within 14 days. Deletion requests are honoured within 14 days, except data required by law.

You can log in from any device — smartphone, tablet, desktop. If we detect a login from a new country or very unusual IP address, we send you an SMS confirmation code. You can enable two-step verification anytime in Account Settings for extra security, especially if your balance is above Rp 5 million.

Access and eligibility to games and betting markets depends on local law. We do not operate in certain restricted jurisdictions; if your country or region blocks access, you'll see a message on login. Check your local gambling regulations or contact [email protected] if you're unsure about your region.

We retain transaction records, identity documents and payment method details for seven years. This is required by Indonesian financial regulations for money-laundering prevention and dispute resolution. After seven years, records are permanently deleted unless you're involved in an active investigation or legal dispute.

Contact [email protected] or call our live chat immediately. We'll freeze your account, review recent activity and disable all active sessions. File a formal dispute through your dashboard if unauthorised withdrawals occurred. We investigate within five business days and refund confirmed fraud within 14 days.

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