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How We Protect Your Privacy

Your account and personal information are the foundation of how we operate.

Data handling practicesAccount security measuresYour rights and requestsContact and support channels
Explore the Lobby Read FAQ
erek2 tawon How We Protect Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data or requests to access, correct or delete your information can be directed to our support team through multiple channels. We aim to respond to all privacy inquiries within 5 business days. You can also reach out if you notice suspicious activity on your account or have concerns about how your payment or device information is being handled.

Team online

Live Chat Support

Open chat during lobby hours to ask about your data, account security or privacy practices. Agents can guide you through data access requests and explain retention policies for your withdrawal records.

Email Support

Send privacy requests, data access inquiries or security concerns to our support email. Include your account username and the specific information you're asking about; we'll respond with detailed steps.

Account Settings

Log into your account and visit Settings > Privacy & Security to view your stored information, update phone or email, and manage cookie preferences for your device.

HOW WE OPERATE

Data Security, Cookies and Account Protection

erek2 tawon invests in multiple layers of security to keep your account and payments safe. We use SSL encryption for all data in transit, secure password storage with hashing, and fraud-detection systems…

SSL Encryption

All communication between your device and our servers is encrypted. When you submit payment details via DANA, OVO, GoPay or QRIS, or enter account credentials, data is protected during transmission.

Cookie Management

We use cookies to keep you logged in and remember your preferences. Essential cookies cannot be disabled; optional analytics and marketing cookies can be managed in your browser settings or account dashboard.

Two-Factor Authentication

Enable 2FA in your account security settings to add a second verification step. When you log in or confirm a withdrawal, you'll receive a one-time code via SMS or email.

Device Logging

We record device information (IP address, browser, operating system) for each login and transaction. Unusual activity triggers alerts so we can verify the request matches your account behaviour.

Fraud Detection

Withdrawal requests are monitored against your account history and typical patterns. Unusual amounts or rapid requests may require additional verification before funds are released.

Data Retention

Account records, transaction history and identity verification documents are retained for the duration of your account plus a retention period set by local law. You can request specific data deletion where local law permits.

Your Privacy Questions Answered

Players in Jakarta and across Indonesia often ask specific questions about how their data is handled, what happens during account verification, and how to request changes. Here are the most common privacy concerns and how erek2 tawon addresses them.

We collect your full name, phone number, email address, and date of birth to verify your identity. When you make a deposit via DANA, OVO, GoPay or QRIS, we also store your payment account identifier and transaction history. Device information such as IP address and browser type is logged automatically for security purposes.

Withdrawal records, identity verification documents and payment histories are retained according to local law requirements. Typically we keep this data for at least five years to comply with audit and regulatory standards. You can request a data retention schedule by contacting our support team via live chat or email.

Yes. Log into your account, go to Settings > Privacy & Security, and select Request Data Export. We'll compile your profile information, transaction history, and device logs into a file within 5 business days. You can also email our support team to request this at any time.

We do not sell or share your personal information with third parties for marketing. We may share information with payment processors (to confirm DANA, OVO, GoPay and QRIS transactions), fraud prevention services, and compliance authorities where local law requires. You will not be contacted by external companies based on your erek2 tawon account data.

When you close your account, your login credentials are deactivated immediately and your profile becomes inaccessible. Personal and transaction data is retained according to local law and audit requirements, but your account cannot be used to log in. You can request permanent deletion of non-essential data after closure where local law permits.

Go to Account Settings > Security > Two-Factor Authentication and choose SMS or email verification. When enabled, every login and withdrawal request requires a one-time code sent to your phone or email. This prevents unauthorized access even if someone obtains your password, making your account significantly more secure.

Cookies keep you logged in, remember your game preferences, and track site behaviour for security and analytics. Essential session cookies cannot be disabled (the site won't function without them). Optional cookies for marketing and analytics can be turned off in your browser settings or in your account privacy dashboard.

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